Shipping policy

Last Updated: March 2024

This Privacy Notice (“Notice”) describes how we collect, use, and share your information when you use or interact with us through: our websites, mobile applications, or online services (the “Sites”); and other offline methods, such as in person, by telephone, or at events. It also covers information we receive from our dealers, distributors, service providers, business partners, and other third-party sources. 

1. INFORMATION WE COLLECT
We may collect the following types of information:
  • Contact and identification information, such as name, address, email address, telephone number, account login information (including, if applicable, social media account information for login purposes), signature, driver’s license information, and social security number.
  • Demographic information, such as gender, age or date of birth, marital status, military or veteran status, race or national origin, household composition, professional, education, or employment-related information, and information about your interests.
  • Financial information, such as payment card information (e.g. credit or debit card number, CVV code, expiration date), financial account information, payment history, and information related to your creditworthiness, assets, income, or liabilities.
  • Internet or other network or device activity, such as information about the browsers and devices you use to access our Sites, emails, and advertisements (e.g. device type, browser type and language, hardware model, operating system version, unique device identifiers, and IP address) and how you interact with our Sites, emails, and advertisements (e.g. features used, content viewed, addresses of referring websites, and the dates and times of your interactions).
  • Location information. When you use our Sites and services we may collect and process location information, including precise geolocation information, as described below.
  • Audio, electronic, visual or similar information, such as your communications with us; photos, videos or other content you submit to us or post on our Sites or services, for example, in connection with a sweepstakes or contest.
  • Other information that identifies or can be reasonably associated with you

2. HOW WE COLLECT INFORMATION

We generally collect your information in three ways: (1) when you provide it to us; (2) when we collect it automatically; and (3) and when we receive it from other sources.
Information You Provide to Us
 
Some examples of when you provide us information include when you: submit information on our Sites; participate in an event, sweepstakes, contest, other or promotion; purchase vehicles, products, or services on our Sites; and communicate with us. Some examples of the types of information you provide us include: contact and identification information; demographic information; financial information; information about your vehicles and products; and audio, electronic, or visual information.

Information Collected Automatically
 
Some examples of information we collect automatically include:
  • Internet or other network or device activity. We may collect technical data about the browsers and devices you use to access our Sites, emails, and advertisements, such as, device type, browser type and language, hardware model, operating system version, unique device identifiers, IP address, device event information (e.g. hardware settings, date and time of your request, referral URL, crashes, and system activity). We may also collect information about how you interact with our Sites, emails, and advertisements, such as features used, content viewed, addresses of referring websites, and the dates and times of your interactions. This information is collected automatically as you access the Sites, emails, and advertisements.

  • Cookies and similar technologies. Cookies and similar technologies are pieces of information stored directly on the device you are using.
Cookies allow us to collect information such as browser type, time spent on the Sites, pages visited, and language preferences. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your online experience and our marketing and advertising efforts. In addition, we use cookies to gather statistical information about usage of the Sites in order to improve their design and functionality, understand how they are used, and assist us with resolving questions about them.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject any cookies. If you set your browser to reject cookies, parts of the Sites may not work for you.
Pixel tags, web beacons, clear GIFs, or other similar technologies. We use these technologies in connection with some of our Sites, emails, or advertisements, to, for example, track the actions of Site users, compile statistics about Site usage and response rates, determine whether you have opened and acted upon our emails, and assess the effectiveness of our marketing.

Analytics and advertising. We use third-party analytics services that use cookies and similar technologies to better understand how users engage with our Sites, including services provided by Google. 

We allow select third parties, including these analytics and advertising services, to place cookies and similar technologies on our Sites. These third parties may collect information about your online activities over time and across third-party websites, and they may be members of industry self-regulatory groups such as the Network Advertising Initiative (NAI), Digital Advertising Alliance (DAA), and European Digital Advertising Alliance (eDAA). The websites for these groups provide more information on interest-based online advertising and how to opt out of receiving interest-based online ads from participating companies.
Do Not Track requests. Some browsers may transmit “Do Not Track” (“DNT”) signals to the websites you visit. Because there is not common agreement about how to interpret DNT signals, we do not take action in response to them.
Cookie Preferences Settings on our Sites. On certain Sites, you may also be able to accept or reject certain types of cookies and similar technologies on the Site by visiting the “Cookie Preferences,” “Your Privacy Choices,” or similar link on the bottom of the Site. If you visit the Site from multiple browsers, you will need to access the link from each browser to set your preferences for that browser. Please note that you will not be able to reject cookies and similar technologies that are necessary to enable core Site functionality. Please also note that, if you reject certain types of cookies and similar technologies, you may be unable to use all of the functionality of the Site.
Location information: We may collect information about the location of your device, including precise geolocation information from your device and imprecise location from, for example, your IP address.

Information We Receive from Other Sources
 
We may combine the information that you provide us and that we collect automatically with information that we collect from other sources, such as our dealers, distributors, the business partners we work with to make certain products and services available to you (as described below), consumer data resellers, and other third-party sources.
For example, we receive information from our dealers, distributors, and business partners, such as contact and identification information; financial information; and information about vehicles, products, and website content or services that you have viewed, inquired about, or purchased. Our independent dealers, third-party distributors, and business partners are separate legal entities with their own privacy practices. For questions about the privacy practices of a dealer, distributor, or business partner you interact with, please contact them directly.
We may also obtain demographic and other information about you from consumer data resellers and other third-party sources. This information allows us to enhance our existing information for accuracy, security, and other purposes, such as increasing the relevance of our marketing, improving our communications with you, personalizing your experience with our Sites and services, and detecting fraud.
Some information we collect from third-party sources is publicly available. For example, we may collect information that you or others submit in a public forum, such as a blog, social network, or chat room.

3. HOW WE MAY USE INFORMATION WE COLLECT

We may use the information we collect for the following purposes, including to:

  • Provide, maintain, protect, and improve our  products, services, and Sites. This may include, for example, customizing them to your preferences or interests, making them more compatible with your technology, or otherwise making them easier to use; analyzing how they are used; and evaluating, maintaining, and improving their performance, effectiveness, security, and safety.
  • Develop new products, services, and Sites.
  • Process payments and transactions.
  • Communicate and manage our relationship with you. This may include, for example, providing you information about our vehicles, products, services, and Sites, and your transactions with us; responding to questions, inquiries, and service requests that you make; customizing and improving our communications with you and analyzing their effectiveness; communicating with you about, and administering your participation in, sweepstakes, contests, surveys, promotions, events, and similar activities.
  • Address legal issues. This may include, for example, obtaining legal advice and establishing, exercising, or defending legal claims; complying with laws, regulatory requirements, contractual obligations, court orders, other legal process or obligations, or lawful requests from public and government authorities; detecting, preventing, and responding to fraud, intellectual property infringement, security issues, violations of our agreements, violations of law, or other misuse of our  products, services, or Sites; and protecting the safety, rights, welfare, or property of  you, or others.
We may also use your information for other internal  business operations, as permitted by applicable law, and other uses consistent with the context in which the information was collected or with your consent.
We may de-identify or aggregate any of the information we collect and use it for any lawful purpose, including for research and product-development purposes. Such information will not identify you individually.
Communications
Communications with you in connection with these uses may be via different methods, such as mail, telephone, email, text message, social media, or other electronic messages, or via our Sites.

4. HOW INFORMATION WE COLLECT MAY BE SHARED
We may share your information as follows:
  • On brands and companies. We may share your information among the On family of brands and companies, including On Inc. subsidiaries and affiliates, which may be located in other countries. We may share your information among the On family of brands and companies for various purposes, including, for example, to promote vehicles, products, and services from the On family of brands and companies, and for research and development purposes.
  • Vendors. We may share your information with third parties who provide services to us, such as Site hosting; data analysis; IT services; payment processing; fraud monitoring; services related to product development and maintenance; and communications, marketing, and online and offline advertising services.
  • Dealers and distributors. We may share your information with our dealers and distributors for various purposes, including, for example, to provide you information about vehicles, products, services, or promotions that may be of interest to you; to help our dealers and distributors serve you better; and to provide you with warranty, recall, and service information. Our independent dealers and third-party distributors are separate legal entities with their own privacy practices. For questions about the privacy practices of a dealer or distributor you interact with, including how to opt out of marketing communications from them, please contact them directly.
  • Legal reasons. We may share your information with third parties when we have a good faith belief that disclosure is necessary to: obtain legal advice or establish, exercise, or defend legal claims; comply with laws, regulatory requirements, contractual obligations, court orders, or other legal process or obligations, or lawful requests from public and government authorities; detect, prevent, or respond to fraud, intellectual property infringement, security issues, violations of our agreements or law, or other misuse of our vehicles, products, services, or Sites; protect the safety, rights, welfare, or property of On, you, or others, as required or permitted by applicable law.
  • Business transfers. We may share your information with third parties in connection with any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
  • When you post information to our Sites. When you post or share information on our Sites, the information you post or share, including information that may identify you, may be seen by other visitors to our Sites, including the public when those Sites are publicly available.
  • Otherwise with your consent. We may share your information with third parties when we have your consent to do so.
We may share de-identified or aggregated information internally and with third parties for any lawful purpose. Such information will not identify you individually.

5. THIRD PARTY SITES AND PLUGINS
Our Sites may contain links to external websites, mobile applications, or third-party services that are not operated by On, and plugins from social media platforms and other third parties. An example of a social media plugin is the Facebook “Like” button. We provide these links and plugins as a service and do not imply any endorsement of the related websites, mobile applications, third-party services, or social media platforms (“Third-Party Sites”), nor any association with their operators, and we are not responsible for the privacy or other policies or practices of those Third-Party Sites. To learn about the information collected by Third-Party Sites, please visit their privacy notices.
6. INFORMATION SECURITY
We maintain technical and organizational security measures designed to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. Unfortunately, no data transmission or storage system is 100% secure or error free, and we cannot guarantee the security of the information we collect.

7. DATA RETENTION
We retain your personal information as long as necessary to fulfill the purposes outlined in this Notice unless a longer retention period is required or allowed by law.
To determine the period for which your personal information will be retained, On considers criteria such as: (i) the nature of our relationship with you and the types of vehicles, products, or services we have provided to you, or you have requested; (ii) the sensitivity of the information and the purposes for which it was collected; (iii) the nature and timing of your interactions with us (including with our Sites, communications, etc.); (iv) any applicable legal or contractual requirements to retain information for a certain period of time, including any retention obligations related to actual or potential litigation or government investigations; and (v) the impact on the vehicles, products, and services we provide if the relevant information were deleted.

8. CHOICES AND RIGHTS
 
Choices
You have certain choices about the information you provide and how it is used and shared. For example, you can:
  • Choose not to provide certain information requested. Please note that not providing such information may limit the functionality or benefits of our Sites or services.
  • Review and control certain types of information tied to your account(s) with us.
  • Choose to opt out of marketing communications from us. Depending on applicable law where you live and your relationship with us, you may be automatically subscribed to marketing emails or need to sign up for them to receive them. You may opt out of receiving marketing emails by using the unsubscribe information in the marketing emails you receive.
In your request, please include your first and last name, the brands and types of marketing communications you would like to opt out of, and your contact information relevant to those communications (e.g. mailing address for postal mail or email address for email). Please note that you may not opt out of receiving non-marketing communications. Some examples of non-marketing communications include: communications about an order or transaction; customer-service communications; and service or recall information.
  • When our mobile applications use your device’s location information, you can adjust the location settings of your mobile device at any time to control whether your device communicates this information, and you may have the option to adjust the permissions in the app. Please note that device location may be derived from your device’s Wi-Fi, Bluetooth, and other device settings. See your device settings for more information.
  • When our mobile applications allow for the delivery of “push notifications,” you may choose to receive or stop them at any time by adjusting the settings on your mobile device, and you may have the option to adjust the permissions in the app.
Rights
Depending on where you reside (for example, if you are a United States resident and reside in California, Colorado, Connecticut, Utah or Virginia), you may have one or more rights with respect to your personal information, which may apply differently in different circumstances, and may be limited by applicable law. Examples of such rights include: rights to correct, delete, or obtain a copy of your personal information (or information about the categories of your personal information that we have collected); the right to data portability; rights to withdraw consent for, object to, or restrict certain processing of your personal information; and the right to opt of sharing of personal information for targeted advertising. 

9. WHERE WE PROCESS INFORMATION
We may process your information in the United States and other locations around the world. Those countries may not have the same level of protection for your personal information as your country. By using our Sites or services or otherwise providing us your information, you acknowledge and understand that your information will be transferred to and processed in the United States and these other countries.

10. MINORS
We do not knowingly collect information from children under the age of 13, or the relevant minimum age under applicable local law. The Sites are not directed to or intended to be used by children under the age of 13, and we request that children under the age of 13 not provide personal information through the Sites.

11. UPDATES TO THIS NOTICE
We may change this Notice. Please review the “Last Updated” legend at the top of this Notice to see when this Notice was last revised. Any changes to this Notice will become effective when we post the revised Notice on this Site. We encourage you to look for updates and changes to this Notice by checking this date when you access our Sites and services.

12. CONTACTING US
If you have any questions about this Notice, please contact us using the contact information below:
For residents of the European Economic Area or Switzerland, our contact information is: